Cancellation Policy: We require 24 hours notice for all cancellations. A fee (the total cost for your scheduled service up to $100) may be charged for No Shows and for cancellations made less than 24 hours prior to your scheduled appointment start time.
Refund Policy: We pride ourselves on providing you with exceptional service and excellent customer care. We do not issue refunds on salon services; however, if you feel we have not met your expectations, we will make every effort to make any adjustments to your satisfaction by rescheduling you for another visit with the stylist who performed the initial service (or, should that stylist not be available within a reasonable amount of time, with another stylist). We require that clients notify us with any questions or concerns within 7 calendar days of your initial service.
Methods of Payment: For credit/debit cards, we accept Visa, Mastercard, and Discover (no American Express at this time). We also accept cash and checks. You may tip on your credit card or add the tip amount to your check as well (cash tips are also appreciated).
Scheduling: For all scheduling purposes please call the salon directly; we tend not to do scheduling via email or through social media messenger. Questions related to non-scheduling related topics may be sent via email or social media messengers (and you can, of course, call us with any questions as well).